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Source: https://seths.blog/2022/03/peak-customer-service-and-the-hospitality-mindset/
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Source: https://seths.blog/2023/12/when-the-committee-decides/
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Source: https://seths.blog/2023/10/learning-from-the-amazon-gift-card-snafu/
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Source: https://seths.blog/2022/01/the-control-responsibility-matrix/
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Source: https://seths.blog/2024/04/updating-our-stuck-interactions/